Refund Policy – Namaste Yatra Pvt. Ltd.

Refunds for Cancellations and Changes

Refunds (if applicable) for any booking change, cancellation, or modification will be processed directly to the customer if the booking was made through Namaste Yatra Pvt. Ltd. or our official website.

For bookings made through an authorized travel agent or third-party affiliate, refunds will be processed through the respective travel agency channel.

All approved refunds will be issued only after deducting applicable service charges, cancellation fees, and supplier penalties.

Non-Refundable Components

Please note that there is no refund for services that are partially utilized or entirely unutilized. This includes (but is not limited to):

• Airline or train tickets (used or unused)
• Meals missed during travel
• Entrance tickets or passes
• Optional tours or sightseeing activities
• Hotel stays shortened by early check-out or no-show
• Any service cancelled voluntarily by the traveler after the trip begins

Namaste Yatra Pvt. Ltd. shall not be responsible for refunds in such cases.

Third-Party Refunds and Processing Timelines

Certain refunds are dependent on third-party service providers such as airlines, cruise operators, and overseas suppliers. In such cases:

• Refunds may take between 30 to 140 working days, depending on the policies and processing time of the respective supplier or agency.
• Customers may be required to submit supporting documents or proof of eligibility for the refund request.
• Namaste Yatra Pvt. Ltd. will act as an intermediary to facilitate communication but cannot guarantee the exact timeline or approval outcome of third-party refunds.

Claims and Complaints Policy

We take customer satisfaction seriously. However, all claims and complaints must follow our official submission protocol to ensure fair handling:

• Any claim or complaint related to a completed tour must be submitted in writing to Namaste Yatra Pvt. Ltd. within 16 days of the end date of the tour.
• Claims submitted after this period will not be accepted or processed.
• All complaints must be supported with valid evidence, such as photographs, written statements, or other documents.
• If the claim pertains to a service deficiency during a group tour, the complaint must be countersigned by the local representative or tour manager at the time of occurrence.

This helps us investigate effectively and ensures that legitimate concerns are addressed promptly.

Refund of Foreign Exchange Component

In case a portion of your tour payment was made in foreign currency, the refund (if applicable) will be issued only in Indian Rupees (INR).

The conversion will be calculated at the exchange rate prevailing on the refund date, as determined by Namaste Yatra Pvt. Ltd.

Any fluctuations in foreign exchange rates between the booking and refund dates are beyond our control and cannot be adjusted.

Our Commitment to Fairness

At Namaste Yatra Pvt. Ltd., our mission is to maintain fair and transparent travel policies that protect both the traveler and the agency. We ensure that every refund or claim is handled with integrity, accountability, and empathy.

We encourage our travelers to read and understand our Terms & Conditions, Cancellation Policy, and Refund Policy before confirming any booking to avoid misunderstandings.